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All requests for refunds and returns must be or unopened product, still in its original packaging. Refunds and returns will be accepted within 45 days of the date of purchase. All customers requesting a refund must first fill out the Refund Request Form before any refunds will be issued.

If your product(s) has been open or used, no problem, we can still refund you if you are unsatisfied with your purchase, just fill out the Refund Request Form first. If you’ve received the wrong item or just wish to exchange, please see the “Exchanges/Received Wrong Item” section below.

Are you returning any Unopened Product? Please check the following:

Returned items must be unopened, in original packaging.

Pack the item(s) securely in the package along with the order number or the original packing slip.

Cancellation Policy:

We understand there may be times you’ll want to cancel your order. However, cancellations are not guaranteed. We can try to accommodate a request, but we cannot guarantee customer service will see your request, or be able to accommodate your request, before the package is shipped to you.

This policy includes cancellations for any reason, as well as requests for changes in shipping addresses.

While we will try to accommodate any requests we receive, if we are unable to cancel your order, you will need to mail back the unopened product, in perfect condition, at your own expense, in order to get a refund. If a package was shipped to a wrong address input by you at checkout, it is up to you to retrieve the package and return the unopened product, in perfect condition, back to us before you can get a refund.

Ship All Returns To:

Lasa Extract

ISSUED REFUNDS:

We issue all refunds via the credit card used to make the original purchase. After we receive your completed refund request, we’ll process your refund and credit the original credit card which you first used to make your purchase. Please allow up to 2-3 business days to see the refund reflected on your statement.

Exchanges / Received The Wrong Item?

No one’s perfect and mistakes happen. If you’ve ordered the wrong item, received the wrong item(s) OR if you just want to exchange your product for something else? Please return your product to: (ADDRESS HERE).  ** Please also include a written request and order number with your shipment.

Missing Product(s)?

Did we make a mistake and ship you the wrong item or an incomplete order? If so, don’t worry! We will fix any mistakes or issues. Please send an email to info@lasaextract.com, include your name and order number. Let us know what’s missing and we’ll make it right, ASAP!

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